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The Glasses Direct guarantee (note: it’s rather good)

We trust you'll be delighted with your new glasses. If not, we'll give you your money back.

Send them back to us within 14 days, and we'll sort it out, no questions asked.

What’s more, all varifocal orders come with an extended guarantee period – a generous 28 days.

Really?

Absolutely. This is a 100%, no-quibble guarantee. If you’re not happy, you get your money back, or a new pair of glasses.

To prove it, here are some unlikely circumstances in which we'd still offer you a refund or a replacement.

Some questions you tend to ask

When does the guarantee period start?

We’ll date your invoice just before we pop it in the post. The guarantee starts from that date.

What about refunds for postage and packing?

We don’t offer do them. Sorry!

Can I exchange my glasses for a more expensive pair?

Absolutely. And we’ll charge you the cost difference.

At Glasses Direct, everything is of the same quality as Specsavers, Vision Express and Dolland & Aitchison yet costs less. Often made at the same laboratories as the big opticians use, our lenses are made to your prescription. In fact, every order is meticulously checked by a dispensing optician before being posted to you with a 14-day, quibble-free, money-back guarantee.